Sign in and recover access

Sign in to your agency#

1. Open the agency sign-in page with the email address that has workspace access.
2. Enter your password, or use the sign-in link option shown on the page.
3. For an email link, open the newest message and complete sign-in in the browser. Older or expired links may no longer work.
4. Check the company name after signing in. Ask an owner or admin about a missing company.

Reset a forgotten password#

Use the password recovery page and enter your account email. Check your inbox and spam folder, open the latest recovery message, and choose a new password. Return to sign-in with that password.

A confirmation that an email was requested does not prove the address has an account. If nothing arrives, check the spelling and ask your agency to confirm your invitation.

When access is missing#

• An invitation and an active workspace membership are different stages. Ask the inviter to check your status in Team & access.
• If a link is invalid or expired, request a fresh one rather than repeatedly opening the old message.
• A client portal account does not automatically grant access to the agency workspace.
• Do not send passwords or sign-in codes to support or paste them into an AI conversation.